Checkout & Payment
Understand order placement, available payment methods, COD, and order verification.
FAQ
Atmora Help Center
Questions? Start here.
Find clear answers about Atmora shirts, sizing, orders, payments, shipping, returns, exchanges, refunds, and support. Browse by category or search the questions below.
Delivery & Tracking
Know the expected delivery window, tracking flow, and what to do if something is delayed.
Exchange & Refunds
Review the 48-hour request window, product conditions, return shipping, and refund handling.
Size, Fabric & Care
Compare garment measurements and use product-specific information before ordering.
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Try words like “COD”, “delivery”, “refund”, “size”, “colour”, “cancel”, “payment”, or “exchange”.
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01 How do I place an order on Atmora? Order +
Browse the Atmora collection, open the shirt you want, select the available size or variant, add it to cart, and continue to checkout. Enter accurate delivery and contact details, choose an available payment method, and submit the order.
Your order may still be reviewed or verified before dispatch depending on payment, stock, address, serviceability, or order-verification requirements.
02 What payment methods are available? Payment +
Use the payment methods displayed as available during Atmora checkout. Depending on the current checkout configuration, prepaid options may include UPI, card, or bank-based payment methods. Cash on Delivery may also be available where the delivery PIN code is serviceable.
Because payment configurations can change, the checkout screen is the most accurate place to see the options available for your specific order.
03 Is Cash on Delivery available? COD +
Cash on Delivery may be available for serviceable Indian PIN codes. If COD is available for your order, the option should appear during checkout.
04 Do prepaid orders receive a discount? Offer +
Any prepaid discount or benefit applies only when Atmora clearly displays it on the website or during checkout. Offers can change, so this FAQ does not promise a fixed prepaid discount unless it is actually shown at the time of purchase.
05 Can Atmora contact me to verify my order? Verification +
Yes. Atmora may contact you through your registered phone number, WhatsApp, email, or another reasonable channel to verify order details before dispatch. This can be useful for COD orders, address clarification, unusual order details, or other verification requirements.
06 Can I cancel my order after placing it? Cancellation +
Cancellation depends on the stage of your order. Contact Atmora as early as possible if you need to request a cancellation. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
07 Can I change my address, size, or product after ordering? Order Change +
Contact Atmora immediately with your order number and the requested change. A change is only possible if the order has not progressed too far in processing and the requested product or size is available.
08 Is it safe to pay online? Security +
Atmora uses the secure Shopify checkout experience and the payment infrastructure presented during checkout. Sensitive authentication information should be entered only in the relevant payment, UPI, card, or banking interface.
Never share your OTP, UPI PIN, card CVV, or banking password with Atmora support. See the Payment Security page for more guidance.
09 What if payment is debited but the order is not confirmed? Payment Issue +
Avoid immediately making the same payment again. Check your bank or payment-app status, then contact Atmora with the amount, transaction reference, approximate payment time, and registered contact details.
Do not send OTPs, PINs, CVVs, or passwords as part of the support request.
01 How long does delivery usually take? Timeline +
Standard delivery is generally expected within about 4–5 business days after processing, although remote locations, public holidays, weather, courier conditions, or other external factors can sometimes affect the timeline.
02 How much does shipping cost? Shipping Fee +
Atmora’s standard shipping policy provides free shipping across India with no minimum order requirement, unless a specific product, location, service, or checkout condition clearly states otherwise.
03 How can I track my order? Tracking +
Order or shipping updates may be shared using your registered contact details, including WhatsApp where applicable. If you need an update and do not have tracking information, contact Atmora support with your order number.
04 Does Atmora ship across India? India +
Atmora ships within India subject to courier serviceability for the delivery PIN code. If a location cannot be served, checkout or the support team may indicate the limitation.
05 Do you offer international shipping? International +
Atmora’s current support and shipping policy is focused on domestic Indian orders. International shipping is not offered unless Atmora explicitly enables and announces it.
06 What should I do if my order is delayed? Delay +
If your order has not arrived by the expected delivery period, check any courier updates first. If the delay remains unresolved, contact Atmora support with your order number. For a significant delivery issue, report it promptly so the shipment can be investigated.
07 What if the parcel looks damaged when it arrives? Parcel +
If the outer parcel appears damaged, torn, wet, crushed, or unusually opened, photograph the package clearly before opening it. Keep the packaging and contact Atmora promptly if the product inside is affected.
08 What if I receive the wrong item? Wrong Item +
Contact Atmora within 48 hours of delivery with your order number and clear photographs showing the item received. Keep the product unused, unwashed, with tags and original packaging while the case is reviewed.
01 What is Atmora’s return and exchange window? 48 Hours +
Eligible return or exchange requests should be raised within 48 hours of delivery. The item should remain unused, unwashed, with original tags and packaging, and the request must meet the conditions in the Refund & Exchange Policy.
02 What kinds of issues can qualify for review? Eligibility +
Genuine issues can include a manufacturing defect, an incorrect item, or another valid order-related mismatch covered by policy. Eligibility is reviewed case by case based on the order, evidence, product condition, and applicable policy terms.
03 What if I personally selected the wrong size? Size Choice +
A size selected incorrectly by the customer is not automatically treated as a product defect. Contact Atmora within the policy window. If an exchange is approved, it remains subject to product condition, inspection, and replacement availability.
Using the Size Guide before ordering can reduce sizing issues.
04 How do I raise a return or exchange request? Request +
Contact Atmora within 48 hours of delivery through an official support channel. Share your order number, a clear explanation of the issue, and relevant product photographs. The support team can review the request and guide you on the next step.
05 Is an exchange always guaranteed? Availability +
No. An approved exchange is subject to inspection of the returned item and availability of the requested replacement size or variant. If the preferred replacement is unavailable, support can explain the applicable alternative.
06 How are approved refunds processed? Refund +
For approved genuine cases where a refund applies, Atmora’s refund process uses bank transfer after the returned item is received and inspected. Processing is typically completed within 5–7 business days after receipt and inspection of the return.
Eligible COD cases can also be handled through bank-transfer refund coordination.
07 Who pays for return shipping? Return Courier +
Return shipping is generally borne by the customer unless Atmora confirms otherwise for a specific case. Use a trackable courier service and keep the dispatch proof until the return is received.
Original shipping charges, if any were applicable to the order, are non-refundable.
08 Does minor screen colour variation qualify as a defect? Colour +
Minor differences caused by screen brightness, display calibration, device settings, photography, or lighting are not normally treated as product defects.
01 What sizes does Atmora offer? Sizes +
The general Atmora size guide covers S, M, L, XL, and XXL. Actual size availability depends on the specific product and current stock, so check the size options shown on the product page before ordering.
02 How do I know which size to order? Size Guide +
Compare Atmora’s garment measurements with a shirt you already own and like. The Size Guide includes chest, shoulder, length, full-sleeve, and half-sleeve measurements.
If you fall between two sizes and prefer more room, consider the larger size. Product-specific fit information should take priority when it is provided.
03 Are the size-chart numbers body measurements? Measurement +
No. The general Atmora size chart uses garment measurements. The easiest method is to lay a well-fitting shirt flat, measure it, and compare those measurements with the chart.
04 What fabric are Atmora shirts made from? Fabric +
Fabric can vary by design. Atmora carries different fabric constructions, including imported-stretch styles where specified. Always use the fabric information shown on the individual product page as the source for that particular shirt.
05 Are the product photos representative of the actual shirt? Images +
Atmora aims to present products accurately through its listing images and product information. Small differences in colour or tone can still occur because of lighting, screen brightness, device display, and calibration.
06 Will the colour look exactly the same on every screen? Colour +
Not always. Screens reproduce colour differently depending on brightness, panel type, display settings, and calibration. Minor colour variation can therefore occur even when the product photographs are intended to represent the item accurately.
07 How should I wash and care for my Atmora shirt? Care +
Follow the care instructions provided with the shirt or on its product information. Because fabric can differ between designs, product-specific care guidance should take priority.
As a general precaution, avoid unnecessarily harsh washing, bleaching, excessive heat, or aggressive drying unless the garment care instructions allow it.
08 Do all Atmora shirts have a pocket? Design +
Pocket availability depends on the specific shirt design. Check the product images and description before ordering if a chest pocket is important to you.
Need More Detail?
Open the full policy behind the answer.
FAQs are designed for speed. These pages contain the fuller terms and conditions that apply when you need exact policy details.
Shipping Policy
Delivery timeline, free shipping, tracking, serviceability, delays, and courier-related issues.
Read Shipping Policy →Refund & Exchange
48-hour request window, eligible reasons, item condition, return shipping, exchanges, and refunds.
Read Refund Policy →Payment Security
Secure checkout guidance, payment safety, failed transactions, and what credentials you should never share.
Read Payment Security →Size Guide
S–XXL garment measurements, measuring method, between-size guidance, and fit-selection tips.
Open Size Guide →Still Have a Question?
Ask Atmora directly.
If the FAQ does not cover your situation, contact Atmora through an official support channel. For order-related questions, keep your order number ready when possible.